Returns & refunds
What you can do before and after an order ships.
Cancelling an order
You can cancel an order yourself from your order history while it's still pending, confirmed, or being processed. Once it has entered production, it can no longer be cancelled directly — reach out and we'll help.
After delivery
KUBIX doesn't currently have an automated return/exchange process. If something arrived damaged, incorrect, or not as described, contact us with your order number and we'll work it out with you directly.
How a refund is issued
A refund is only recorded once your payment provider confirms it actually went through — never before. Full and partial refunds are both supported. If you paid by Cash on Delivery, see Shipping for how COD settlement works.