Frequently asked questions
Can't find what you're looking for? Contact us.
What currency are prices shown in?
All prices on KUBIX are shown in Tunisian Dinar (TND).
Can I pay cash on delivery?
Yes. Cash on Delivery (COD) is available at checkout alongside card payment. Your courier collects payment when your order arrives.
Can I cancel an order after placing it?
An order can be cancelled while it's still pending, confirmed, or being processed. Once it has entered production, it can no longer be cancelled directly — see Returns & Refunds for what to do at that point.
How do refunds work?
A refund is only recorded once your payment provider confirms it went through — never before. Partial refunds are supported. Contact us for the status of a specific refund.
How does a custom manufacturing request work?
Submit your request with as much detail as you can (a reference file helps). Our team reviews it personally and sends you a quotation — nothing is auto-quoted or auto-approved. Once you accept the quotation, it becomes a real order and enters production.
Can I leave a review on a product?
Yes, once your order containing that product has been delivered — this keeps reviews to real buyers.
Do you deliver to my area?
Delivery coverage depends on the courier handling your order. If you're unsure whether we can deliver to your location, contact us.